Data Deletion Instructions

Last updated: October 1, 2026

Delete Your Account

You can delete your Hotline UGC account yourself, at any time:

  1. Sign in at app.hotlineugc.com.
  2. Open Settings, then the Profile tab.
  3. Under Your data, choose Delete account and type DELETE to confirm.

Deletion happens straight away. Your sign-in is removed and every session ends.

Download Your Data First

In the same place, Download gives you a file of everything Hotline UGC holds about you across every workspace: your profile, memberships, content, messages, earnings and payouts. Videos and files are listed by link.

Before You Delete

Deletion is refused until these are dealt with:

  • You own a workspace. Delete the workspace first, or email us to hand it to someone else.
  • You have earnings available. Cash them out from your earnings page.
  • A payment is on its way to you. Wait for it to arrive.

Earnings still clearing when you delete are passed to our team to settle.

What Deleting Your Account Removes

  • Your sign-in, name, email address, profile photo, social links and website
  • Your shipping address, and the name and address on every gift shipment sent to you
  • The payout details Hotline UGC holds: your PayPal email and the link to your Stripe account
  • Your access to every workspace, and the notes and tags workspaces kept about you
  • Your notifications, reactions, votes, favourites and anything shared with you
  • Pending invitations sent to your email address

Your name is also taken out of activity history and mentions, where it reads "Deleted user".

What Is Kept, Without Your Name

  • Payment records. Earnings, payouts and cash-outs are kept because tax and financial reporting law requires them. They stay attached to an account named "Deleted user", with no email or contact details.
  • Work you sent to a brand. Videos and messages stay in the brand's workspace, shown as from "Deleted user". The brand can delete a video, so ask the brand to remove any you want gone.
  • Your Stripe account. Stripe holds it and keeps its own records of the payments it handled. Close it with Stripe directly.

Delete a Workspace

A workspace owner deletes a workspace from Settings, General, Danger Zone. Owners and admins can export a full copy first from Settings, General, Workspace data.

Everyone loses access at once. Every creative and file, message, document, brief, note, analysis, gifting record and activity entry is then deleted. Hotline UGC's permissions at Meta are revoked, and its Shopify connection and synced catalogue are deleted; the app stays listed in the store until the merchant uninstalls it. Earnings, payouts and cash-outs are kept, under the name "Deleted workspace", because creators' payment records have to be.

A workspace cannot be deleted while it owes creators money, has a payment in progress, or has a creator on an active retainer. Settle or end those first.

Remove Access to Your Facebook Data

Anyone on a brand's team can disconnect Meta from Settings, Integrations. That revokes Hotline UGC's permissions at Meta and deletes the stored access token. You can also remove Hotline UGC from your Facebook settings, under Apps and websites or Business integrations. Either way, Hotline UGC can no longer read anything from your Facebook account.

Disconnecting also offers to delete the ad performance already synced. Earnings already calculated from it are kept.

Shopify Stores and Their Customers

When a store uninstalls the Hotline UGC app, Shopify tells us 48 hours later and we delete the store connection, the synced product catalogue, and the names, addresses and order numbers on gift shipments from that store. When a store asks us, through Shopify, to delete or provide a customer's data, we redact or send it automatically when the request arrives.

Copies in Backups and Logs

Deleted data leaves our database's restore history within 7 days. Error reports and product analytics are tied to an account id rather than your name or email, and that id leads nowhere once your account is deleted.

If You Cannot Sign In

Email hello@hotlineugc.com from the address on your account, with the subject "Data Deletion Request". We confirm the request comes from you, complete it within 30 days, and email you when it is done.